At Cisco Black Belt Academy, we’ve persistently positioned a excessive worth on our assist tracks to ensure seamless operations for our companions. With our unwavering dedication to superior service, we’re excited to introduce the newly enhanced Assist Observe for FY24.

This improve enriches each degree of this system with a profound understanding of the newest technological developments. Our purpose with these enhancements is to arm our companions with essentially the most superior troubleshooting strategies and the excellent know-how required to beat the challenges of as we speak’s technological atmosphere. Let’s dive into the main points of what Assist Enablement at Black Belt appears like:

Stage 1: Foundational Assist Expertise

• Self-Diagnosing Points: Be taught to determine and troubleshoot frequent issues independently, saving time and sources.
• Preliminary Steps Earlier than Contacting TAC: Perceive the important steps to take earlier than escalating points to Cisco’s Technical Help Middle (TAC).
• Cisco Good Account and Licensing: A cloud-based service that helps prospects handle their Cisco software program licenses and entitlements. The Assist monitor of the Cisco Black Belt Academy covers tips on how to arrange and handle Good Accounts, in addition to tips on how to use the Cisco Software program Licensing Portal (SLP) to handle licenses.
• Using Cisco Instruments and Bots: Get acquainted with Cisco’s suite of instruments and bots designed to streamline assist processes.
• Easy methods to Interact TAC: Grasp the method of successfully participating with TAC for extra advanced points.

Stage 2: Intermediate Assist Methods

• Product Portfolio (Intro to Architectures & Options): Achieve a complete overview of Cisco’s product architectures and options.
• Fundamental Troubleshooting: Construct foundational troubleshooting expertise to deal with frequent technical points.
• Greatest Practices: Be taught the most effective practices for sustaining and supporting Cisco merchandise.
• Demo Labs: Interact with interactive demo labs to strengthen studying by way of sensible utility.
• Log Monitoring and Bug Identification: Develop expertise in monitoring logs and figuring out potential bugs.

Stage 3: Superior Troubleshooting and Options

• Deep Dive into Structure Troubleshooting: Discover superior troubleshooting strategies for advanced architectural points.
• Cross Structure Options: Be taught to troubleshoot points that span a number of architectures and programs.
• Configuration Points & Upgrades: Deal with configuration points and carry out upgrades with confidence.
• Arms-On Expertise Utilizing CTF Missions: Achieve sensible, hands-on expertise by way of Seize the Flag (CTF) missions that simulate real-world eventualities.

The refreshed Assist Observe content material for FY24 is designed to supply Cisco companions with a structured, complete studying path that addresses each foundational and superior assist wants. By incorporating the most recent know-how tendencies and sensible insights, we be certain that our companions are well-equipped to ship distinctive assist and keep easy operations for his or her prospects.

Go to the Black Belt Academy as we speak to discover the brand new content material and improve your troubleshooting expertise. Keep forward of the curve with Cisco’s newest assist coaching and guarantee your readiness to deal with any problem that comes your means.

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